Introduction
When you look at a job like Operations Support Specialist, you might think that the duties are rather straightforward, but in actuality, this position requires handling several things at once. A minor error can result in more serious issues when handling client accounts, papers, brokers, complaints, and internal terminology. Because of this, completing tasks alone is insufficient in this line of employment; timely completion and complete focus are crucial.
I’ll explain what a Specialist Operations Officer truly does and what an employee might anticipate from this role in this piece. We will also discuss the job schedule, daily duties, necessary experience, key competencies, and pay. This information will help you assess your suitability for the position if you’re considering applying.
Company: StoneX Group
Location: Chicago, Illinois
Work Arrangement: Hybrid — 4 days onsite, 1 day remote
Employment Type: Full-time
Level: Experienced Professional / Associate
Category: Operations
Salary: $60,000–$70,000 per year
Job Description:
Overview
Connecting talent to opportunities and clients to markets. We operate from more than 80 offices distributed across six continents, with more than 5,400 employees and more than 80,000 institutional, commercial, and payments clients. As a Fortune 100, Nasdaq-listed company, we link customers to international markets by emphasizing innovation, fostering human connections, and offering top-notch goods and services to all kinds of investors. The four business sectors that make up StoneX Group offer countless prospects for advancement and expansion, whether your goal is to establish a career in institutional investment or to link our retail clients to possible trading opportunities.
Business Segment Overview
Commercial: You can work directly with our clients on a wide range of commercial products and services, including hedging, risk management, execution and clearing, over-the-counter products, commodities finance, and more, with boots on the ground authenticity at the core of all we do.
Position Goal: We are seeking a meticulous Operations Support Specialist to become a member of our team. For someone with some past experience who is prepared to accept full responsibility for broker support, account management, compliance, and client/broker interactions, this is an associate-level position. During a period of transition, you will collaborate closely with an experienced team member and have a clear route to eventually assuming full responsibility for the position.
More important things
Your excitement and attention to detail, in my opinion, are the main distinctions between operational roles. Here, you might be updating a client’s account while simultaneously dealing with a broker’s request or compliance work. If you don’t properly arrange your tasks in such a scenario, things may start to go overlooked. I think it’s highly beneficial to promptly note any request, double-check the paper, and ask questions about anything that’s unclear. Additionally, since the financial services industry is constantly evolving, make it a practice to learn new software and techniques.
Obligations
Among the duties are, but are not restricted to:
- Assist with daily administrative tasks to make the business function smoothly.
- Assist in keeping customer accounts and documentation accurate and private.
- Organize communication between internal teams, clients, and brokers.
- Encourage recordkeeping, reporting, and documenting in accordance with industry norms.
- Help with account management tasks, such as upkeep, updates, and problem-solving
- Assist in keeping an eye on workflows and seeing areas where processes could be improved to boost output
- Help with regulatory reporting, audits, and compliance-related responsibilities
- Support leadership and brokerage employees administratively and operationally.
- As you gain experience, take on more responsibility.
- Assist with ad hoc tasks and projects as needed
- Application for a New Account Finalization and Administration
- ACH Procedure (submitting setup templates)
- Push and pull money at the client’s or broker’s request
- Monitor New Connections Monthly Production: Upon request, submit totals every three months.
- Respond to calls and direct them to the proper broker
- Make maintenance requests on the client’s or broker’s behalf
- Help clients with outreach for KYC
- Share account updates, modifications, or problems with back-office departments.
- Send in the required documents, emails, and presentations via Red Oak for the broker’s compliance assessment and approval.
- On behalf of the broker team, send priority client text recommendations.
- Use Market Intelligence to send emails and newsletters on behalf of the broker. Dashboard for Authors
- When necessary, update the cash recommendation charts.
- Use Dropbox Sign to send documents that need signatures and an audit trail.
- Communicate with the team as needed to keep them informed of significant developments.
- Help the regional director with projects
Qualifications
To land this role, you will need:
- Two to four years of experience in financial services, operations, or a similar field
- Excellent attention to detail and ease handling documentation and compliance needs
- Proficiency in both written and spoken communication
- Demonstrated capacity to independently handle several objectives and pay close attention to procedures
- Easily picking up new software and systems
- What distinguishes you:
- Knowledge of brokerage businesses or financial services
- Requirements for Education and Certification:
- Preferably, a bachelor’s degree or comparable experience
- Method of operation:
- One day a week remotely and four days a week onsite
- A proactive mindset that can see problems and provide solutions with little supervision
Hiring Salary Range: $60,000–$70,000 (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, internal equity, and alignment with market data.)This position may be qualified to take part in an incentive compensation scheme, subject to business performance and management recommendations. Depending on the role, a full variety of financial, medical, and/or other benefits are provided in addition to this remuneration package.
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Utilization Management Support Specialist
Conclusion
All things considered, the position of Operations Support Specialist can be a suitable fit for people who enjoy being organized and who can interact with a wide range of people in a professional manner. In addition to paperwork, this position entails customer spot account management, compliance and broker cooperation. This job can be worthwhile if you have two to four years of operations or financial services expertise and are prepared for greater responsibilities. You may discover more helpful information on the various roles and their requirements in our other relevant articles, so be sure to read them if you’re interested in learning more about career and job opportunities.